My Cupboard Love – Terms and Conditions
This website www.mycupboardlove.com is owned and operated by:
My Cupboard Love.
Tel: 01889 508590
If you need to contact us please use the details above. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that acontract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
This contract is covered by English law.
How to place order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket.
Items you do not require can be removed from your basket at any time.
Carriage charges will be shown prior to you placing your order.
You will be required to pay for the goods in full at the time of ordering.
We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect
Promotional prices only apply during the period stated.
All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Once your order is complete we will notify you of the dispatch date.
Delivery & Carriage Charges
Goods will normally be dispatched from our warehouse within 11-14 working days and any estimated dispatchdate is an estimate, which can change without notice. We will normally deliver goods withinworking days of dispatch.
We will deliver the goods to the premises you specify on your order.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods
Disposal of packing materials is your responsibility.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on
any extra charges made by our carriers for redirecting your delivery.
Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery
driver at the time of delivery or ourselves within a reasonable time.
If the goods are lost or damaged in transit, please let us know promptly.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These
might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil
commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible
however we can’t be responsible where this causes a delay or failure in delivering your goods.
Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
Cancellation and returns
This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations,
or the following goods which are exempt from the right to cancel.
Any items which have been personalized or modified to your specification, such as stickers made to non standard sizes
(sizes which do not appear on our price list), colours/styles outside of the options listed on our website.
You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, fax or
write to us. You may use this model cancellation form if you wish.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the
service we offer to customers in the future.
If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us at your own expense. You must ensure that the goods
are packaged adequately to protect against damage.
You may properly examine the goods for 14 days however you may not return any goods that have hadtheprotectivebacking removed unless they are faulty.
We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due
under this contract.
Business customers, or customers exempt from the distance selling regulations may not cancel an order without
our mutual agreement.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
Faulty Goods / Guarantee
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement
goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage
costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however
you will be required to cover our reasonable postage costs.
Stickers should beapplied andcleaned in accordance with our care and maintenance instructions.
Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.
We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.
Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.
Claims for missing or damaged items must be made within 2 days of delivery.